Brits warned ‘do not travel today’ by train company amidst fresh travel chaos

A train line has been thrown into travel chaos in the days before Christmas as a "system issue" is causing major disruption to services.

Train operator TransPennine Express has issued a "do not travel" alert for today, Wednesday, due to the problem.

Passengers have turned up at stations across the region only to realise that dozens of trains have been cancelled already.

READ MORE: How to get your money back during December train strikes according to experts

With just four days to go until December 25, many people will find their plans to get home for the holidays complicated or even ruined because of the cancellations, reports the Mirror.

"Transpennine Express are a serious contributing factor to my chronic stress," Laura Williams wrote on Twitter, alongside a screenshot of a departure board showing cancelled train after cancelled train.

"Almost every train has been cancelled at the last minute this morning.

"New timetable clearly does not work.

"Hours without a train service is no longer a forgivable rare occurrence."

Some Brits claimed that the rail operator had cancelled more than one hundred train journeys this morning alone.

The company's customer service and operations director Kathryn O'Brien said: "Due to a significant rostering system issue, today we are experiencing a high level of unplanned cancellations and disruption across our network.

"We know this will have a significant impact on customers travelling with us today and sincerely apologise for any disruption caused."

It continued: "We are working hard internally and with our system provider to resolve the situation as soon as possible.

"We are doing all we can to keep customers on the move but while problems persist, we advise customers not to travel and to seek alternative means of transport."

The company has been receiving a lot of criticism in recent weeks and months by passengers tired of the unreliable service offered.

Almost a third of TransPennine Express train services were cancelled on a “dreadful” first full day of its new winter timetable, which was launched just nine days ago.

It was meant to add hundreds of extra trains to the network in the North, including three services an hour to and from Manchester to London on Avanti West Coast.

The rail operator cancelled 115 trains in full or in part, amounting to about 32% of planned services on December 12, the Guardian reported.

READ NEXT:

  • Christmas events and days out for the family – from meeting Santa to light trails

  • Heathrow Airport giving out 10,000 Christmas freebies – from lounge passes to flights

  • 'I'm a chalet girl and guests give us big tips – from free holidays to cash'

  • Skyscanner's best value ski destinations for Brits – with flights from £12 return

Source: Read Full Article