A stag party lost out on thousands of pounds, despite being told that their booking had been cancelled, after a company went bust.
Simon Jones and his 13 mates were left £3,486 out of pocket after booking a trip to Newquay with Stoke-based Stag and Hen City.
They had all paid £169 for accommodation and drinks ahead of the June 3 do, but were told last month by the company that it had been cancelled.
Two days later Stag and Hen City ceased trading and the lads still haven't been repaid.
Simon, 39, and his pals have been forced to pay an extra £80 on top of the original cost to re-book their accommodation, reports StokeonTrentLive.
Simon will be marrying his partner Jenna Roberts in July.
He explained: "I came across Stag and Hen City in 2019. They seemed to have good reviews at the time and I thought it would be a good idea to book a package; it seemed like a good price.
"On April 25, I had an email from Stag and Hen City to say the booking had been cancelled. Two days later, I had a message telling us that due to Covid-19 they were seeking solvency advice and no one should go on their party bookings.
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"It was really stressful for me because I was the one who booked it and all my mates had paid out the money. I haven't been able to speak to anyone at the company, the only correspondence I've had is on Facebook Messenger.
"I've managed to speak to a couple of hen parties and they've had the same issues. It's not what you want to have to do, but I would rather pay extra and still be able to have my stag do."
StokeonTrentLive have also reported that 11 other people were left out of pocket after Stag and Hen City went bust.
The company confirmed that it has ceased trading and would work with its insurers to see if any of its customers' cash could be recovered.
A company spokesman said: "It is with deep regret that we have to accept that Stag and Hen City Ltd is to be placed into insolvency and ceased trading.
"Every effort has been made to keep the business viable and fulfil all customer bookings, but the hugely testing economic environment presented by the Covid pandemic, followed so quickly by the energy crisis, meant that the business was faced with multiple customer cancellations, rising costs, and restricted bank lending facilities.
"Insolvency was not an option we wanted, but a necessity placed upon the business. We fully understand the frustration many of our customers and creditors may be feeling as a result.
"We will be contacting all customers who have package bookings with the business and will work with the company’s insurers to see what costs, if any, can be recovered regarding booking cancellations."
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