The owners of a "traumatised" labrador fear she will never "be the same" after she was accidentally flown to Saudi Arabia.
James Miller took a British Airways flight from London Heathrow to Nashville, US, on December 1. His wife Madison Miller had flown to Nashville the previous day to prepare their new home.
However, their five-year-old labrador mix was loaded onto a different flight and ended up in Riyadh – 7,000miles away from her destination, reports the Mirror.
READ MORE: Family's pet labrador swallowed 'in one bite' by monster crocodile during walk
Her owners only realised something had gone wrong when they arrived in the US and went to the pick-up point to collect her.
Bluebell was eventually flown back to London and then on to Nashville – spending a total of 60 hours in cargo.
Madison and James claim Bluebell has been "traumatised" by the ordeal and has caused thousands of pounds worth of damage to their home since returning to them.
James said: "We did everything right moving Bluebell to America with us, and it’s been an absolute nightmare. The first time we tried to leave her at home alone after the ordeal she ripped through her kennel in the first 10 minutes.
"We’re working closely with a vet team and behaviourist to help calm her anxiety, and she’s on anxiety medication three times a day. But we don’t know if she’ll ever be the same. It’s breaking our hearts."
Madison said: "It's been a 24/7 ordeal, she cries in the night and during the day. It has broken our hearts as her parents. She is our family and we let her down."
A spokesperson for IAG Cargo, the firm that handles pet transportation for British Airways, said: "We are very sorry for the recent error that occurred during Bluebell’s trip to Nashville.
"We can confirm that she was on the first flight back and that every dog that travels long-haul with transfers will be checked and their water bowls replenished.
"At London-Heathrow the team at Heathrow Animal Reception Centre cared for Bluebell, allowing her to stretch her legs, and receive refreshments prior to her onward journey home.
"We take the responsibility of caring for people’s loved animals seriously and remain in regular contact with the owners."
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