Waiter left in ‘tears’ by ‘rude’ customers who are barred after Tripadvisor post

A pub's lack of Sunday roasts made one punter so angry that they have now been barred from the place.

The customer in question was dining at The Junction in Birmingham for a 76th birthday part, but took to review site Tripadvisor shortly after to express their “extreme disappointment”.

Headlined with “No roasts, hardly any choice on the menu at 4pm on Sunday – why did you take a birthday booking for 12 people?", the reviewer told of their outrage at the lack of roast dinners available.

They also laid into the pub's staff, too, Birmingham Live reports.

Of the 3.5 star rated venue, they wrote: “Arrived for our father’s 76th birthday celebration to be told that there was hardly any Sunday roasts left, let alone other food on the menu to choose from.

“Rude staff, lack of accountability and immature outlook from the managers and poorly judged customer service all round.

“Extremely disappointing.

“Naïve business sense and embarrassing for all involved.

“We have been drinking in this pub for years, wanted to show loyalty by making a dinner booking, expected great things and to experience this today was low moment for The Junction.”

However, general manager Helen hit back, and condemned the party gathering for its rude behaviour.

Despite admitting that they had run out of “chicken roast” on the day, Helen blamed a supply chain issue which was “out of our hands”.

For more shocking stories from the Daily Star, make sure you sign up to one of our newsletters here.

But, she said: “However we did have other roast options and our normal menu dishes available as your server tried to explain to you at your table.

“I'm really disappointed to see you've commented about our team being rude.

“Throughout your short visit to us the team tried their best to provide you with the great service we offer to all of our guests, however your treatment towards the team left one of them in tears and the rest discouraged by your attitude towards them.

“This kind of behaviour towards the team isn't tolerated as I explained to you on the day, and certainly won't be welcomed in the future. Regards, Helen.”

The pub has more than 345 reviews on the site, with over 200 of them rating the venue as “excellent” or “very good”.

Source: Read Full Article